Work at First Flight

Our best perk is our peers!

We are currently looking for collaborative folks with strategic minds, creative character, and a shared interest in producing culturally engaging work. Does this sound like you?

We’re building a culture where personal and professional growth is just as significant as business growth. For us, it’s about having fun as a team and not taking ourselves too seriously. It’s about being inclusive, open, and actively engaged with our clients, partners, teammates, and the communities we serve. It’s about appreciating risks when offered and not being afraid to make mistakes along the way. It’s about being a part of a brand that fosters our staff’s creative potential and never stops evolving. It’s about teams that work best when they work together. And, it’s about knowing we believe in doing right every step of the way.

At First Flight Agency, we believe in hiring the person who is the best fit for the role. Flexibility is important to us so that we may all have healthy work-life balance. We welcome military partners, accepting that our time together might be short before the next move. We know that talent comes with other obligations, and we welcome all.

We’re always looking for more problem solvers, brand builders, rule breakers, and what’s nexters. So drop us a line, and let’s see where things take us.

Most Needed Roles:

Account Manager

First Flight Agency is seeking an Account Manager to manage and retain our client relationships and help our clients elevate their brand by reaching their marketing goals.

  • Develop a trusted advisor relationship with our clients
  • Effectively manage our client relationships
  • Drive and develop client strategy, including annual marketing plans and budget, and support market research, branding, and execution of client marketing initiatives
  • Ensure that clients’ strategic direction is kept on-point across all projects
  • Work with project manager and internal teams on the execution of all marketing tactics including, but not limited to, web/digital, print, communications, etc
  • Understand and keep up to date with industry and competitive landscape knowledge
  • Is proactive, dependable, professional, personable, and organized
  • Strong critical thinker proficient at evaluating the audience for a  brand and identifying the most effective ways of reaching them
  • An understanding of the best practices for social media interfaces such as Facebook, Twitter, YouTube, Pinterest, Instagram, LinkedIn and Google My Business
  • An understanding of website development, measurement and analytics, content management, and internet technology 
  • Strong customer service with excellent verbal and written communication skills
  • Experience developing and executing an integrated marketing strategy – ability to think creatively and execute strategically
  • Ability to adjust tone and strategy from client to client, based on targeted audience types
  • Ability to  plan ahead and suggest new marketing strategies and tactics in quarterly planning
  • Experience working in project management tools 
  • Ability to juggle multiple account management projects and clients at a time, while maintaining sharp attention to detail
  • Expert at Microsoft Office Suite, iWork, and Google Workspace
  • Ability to function well in a team environment and a commitment to the success of the group
  • Complete comfort with the online environment and ability to pick up new tools and interfaces as required

Client Development Specialist

The role of the Client Development Strategist is responsible for identifying, creating, and working on new qualified sales opportunities through the point of close. This role will manage both inbound warm leads as well as outbound campaigns for their sales vertical by identifying new prospects, qualifying buying interest, and working with critical decision-makers through a sales process.

The successful candidate will be responsible for supporting the company’s sales goals by developing professional long-term relationships, discovering the needs of new and existing clients, and delivering innovative products with the highest level of quality, service, and integrity to exceed those needs. This candidate MUST have media, digital marketing, and/or website sales experience.

  • Responsible for the sale and servicing of accounts across multiple platforms
  • Develop sales strategies for all services
  • Creating creative outbound prospecting strategy and executing on that strategy within your vertical focus: cold call, email, social selling, direct mail, etc.
  • Leveraging sales technology and engagement tools to network with potential customers
  • Managing a portfolio of accounts
  • Partner with needed teams to prepare for and execute client meetings
  • Ensure the appropriate resources are in place and that the work is conducted in a timely fashion by the account team, within approved scope and budget
  • Delivering sales presentations
  • Maintaining and expanding relationships with existing clients
  • Completing administrative work, as required
  • Educating yourself on your market and its nuances to gain business knowledge through research and intelligence gathering
  • At least 3-5 years digital marketing and /or sales experience, preferably at an advertising agency or media company
  • Possess a strong desire to succeed with a proven track record of sales success
  • Desire to win! And exceed clients expectation
  • Experience in account management and knowledge of marketing principles
  • Experience selling digital marketing and/or websites
  • Ability to write reports and develop proposals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Customer Relations; Negotiations; Customer Service; Professionalism; Time Management; Diplomacy; Presentation; Strong Communication Skills

Social Media Manager

We are looking for an experienced, passionate, and creative Social Media Manager to join our team. As a Social Media Manager, you will be responsible for developing and implementing clients’ social media strategies in order to increase their online presence and improve their marketing and sales efforts.

  • Use social media marketing tools to create and maintain the company’s brand
  • Develop, implement and manage social media strategies specific to various social media platforms
  • Define most important social media KPIs
  • Manage and oversee social media content
  • Measure the success of social media campaigns
  • Stay up to date with the latest social media best practices and technologies
  • Use social media marketing tools 
  • Work with designers to ensure content is informative and appealing
  • Collaborate with clients
  • Communicate with industry professionals and influencers via social media to create a strong network
  • Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses, and making recommendations for improvements
  • Researching social media trends and informing management of changes that are relevant to the company’s marketing activities 
  • Provide constructive feedback
  • Adhere to rules and regulations
  • Proven work experience as a social media manager
  • Hands-on experience in content management
  • Experience with Facebook business manager
  • Excellent copywriting skills
  • Ability to deliver creative content (text, image, and video)
  • Solid knowledge of SEO, keyword research, and Google Analytics
  • Knowledge of online marketing channels
  • Experience with design tools, i.e., Adobe Creative Suite
  • Familiarity with web design
  • Excellent communication skills
  • Analytical and multitasking skills
  • Ability to work independently and as a team to meet deadlines

UX Strategist & Designer

We are looking for a UX Strategist & Designer to create and design clients’ digital solutions and consumer-facing experiences. This is an ideal role for an organized and detail-oriented self-starter who creates and advocates for user-centered, data-driven design. The best candidate for this role is a creative storyteller who enjoys collaborating cross-functionally and balancing user and business needs to deliver best-in-class design solutions. You will have ownership over your design solutions from conception through implementation, working closely with our creative director and development team to ensure the high standards of your designs are maintained.

  • Experience with designing, building, and maintaining highly reusable JavaScript, HTML, and CSS code
  • Experience with proposing UI and UX strategies based on clients’ goals
  • Experience with creating and maintaining digital assets, including interface design files, wireframes, and interactive mockups
  • Knowledge of CSS, CSS extension languages, including Less and Sass, and CSS preprocessor tools
  • Knowledge of HTML5 and its best practices
  • Knowledge of the limitations of technologies and provide technical advice for overcoming them
  • 3+ years of experience as a UI/UX designer
  • Knowledge of HTML5 and its best practices
  • Experience with JavaScript and design principles, including plugins and node packages
  • Content Strategy
  • Plan and conduct user research and competitor analysis
  • Interpret data and qualitative feedback
  • Create user stories, personas, and storyboards
  • Determine information architecture and create sitemaps
  • Create prototypes and wireframes
  • Establish asset requirements
  • Conduct usability testing
  • Integrate brand guidelines per the Creative Director
  • Structure wireframes to transition to development
  • Communicate with the development team
  • Oversee implementation of content into design
  • Adaptability
  • Communication, collaboration, and teamwork
  • Problem-solving
  • Design thinking
  • A user-centric mindset
  • Attention to detail
  • Creative and analytical approach
  • Understanding of interaction design principles
  • Knowledge of industry tools such as Sketch/Figma, Adobe InDesign, Illustrator, Zeplin, and Trello
  • Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences

Contract position. Remote option available, EST preferred