Like a lot of businesses during the start of Covid, we at First Flight Agency had to make the somewhat...

I’ve previously shared about giving your clients a $100 experience by anticipating their needs, but how...

Graphic design and art overlap in many ways because they are both visual expressions of an idea. They...

Apple Mail Privacy Protection (MPP) is here, and we want to help you navigate the updates. Perhaps you...

Up until three years ago, I was in a felony adult probation office working with high-risk offenders....

We’ve all heard the phrases, “according to the latest research,” and “a recent...

Our Organization Culture I believe we have a great organization culture at First Flight Agency, and I...

I previously shared that the ultimate goal of client relationships is providing a $100 Experience—but...

If you are in a business with a marketing strategy, you have probably heard of the marketing funnel:...

Building Customer Relationships No matter your industry, having deep and authentic customer relationships...