How Working From Home Changed Our Workflow
Like a lot of businesses during the start of Covid, we at First Flight Agency had to make the somewhat...
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Understanding Our Clients And Their Needs
I’ve previously shared about giving your clients a $100 experience by anticipating their needs, but how...
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From Probation Officer To Account Manager
Up until three years ago, I was in a felony adult probation office working with high-risk offenders....
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Understanding Research
We’ve all heard the phrases, “according to the latest research,” and “a recent...
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Predicting Client's Needs & Anticipating Changes
I previously shared that the ultimate goal of client relationships is providing a $100 Experience—but...
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Customer Relationships
Building Customer Relationships No matter your industry, having deep and authentic customer relationships...
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The $100 Experience
I learned a simple yet invaluable lesson about growing and maintaining client relationships when...
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Agile Methodology
Business Agility and Agile Methodology What is Agile? For many in the business world, SCRUM is synonymous...
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