PROJECT MANAGEMENT
How Working From Home Changed Our Workflow
Like a lot of businesses during the start of Covid, we at First Flight Agency had to make the somewhat challenging transition from working strictly
Understanding Our Clients And Their Needs
I’ve previously shared about giving your clients a $100 experience by anticipating their needs, but how do we become proficient in understanding our clients and
From Probation Officer To Account Manager
Up until three years ago, I was in a felony adult probation office working with high-risk offenders. I had been doing this job since graduating
Understanding Research
We’ve all heard the phrases, “according to the latest research,” and “a recent study found that.” And, a lot of times, we hear them and
Predicting Client’s Needs & Anticipating Changes
I previously shared that the ultimate goal of client relationships is providing a $100 Experience—but what are the exact steps to getting there? One important
Customer Relationships
Building Customer Relationships No matter your industry, having deep and authentic customer relationships is essential. The following is a collection of ideas and occurrences on
The $100 Experience
I learned a simple yet invaluable lesson about growing and maintaining client relationships when I was an Account Manager at a start-up agency in NYC. A
Agile Methodology
Business Agility and Agile Methodology What is Agile? For many in the business world, SCRUM is synonymous with adaptive business practices. This useful framework is
