Like a lot of businesses during the start of Covid, we at First Flight Agency had to make the somewhat...

I’ve previously shared about giving your clients a $100 experience by anticipating their needs, but how...

Up until three years ago, I was in a felony adult probation office working with high-risk offenders....

We’ve all heard the phrases, “according to the latest research,” and “a recent...

I previously shared that the ultimate goal of client relationships is providing a $100 Experience—but...

Building Customer Relationships No matter your industry, having deep and authentic customer relationships...

I learned a simple yet invaluable lesson about growing and maintaining client relationships when...

Business Agility and Agile Methodology What is Agile? For many in the business world, SCRUM is synonymous...